In the following Terms and Conditions:
‘LXMUSIC’ relates to LXMUSIC which is a trading name of EALXM Lda.
‘Event’ relates to any event promoted by LXMUSIC.
‘Venue’ relates to any venue LXMUSIC holds an Event in.
‘Customer’ relates to anyone who purchases a ticket to any Event promoted by LXMUSIC.
The below Terms & Conditions apply to all Events promoted by LXMUSIC.
By purchasing a ticket to an Event you agree to these Terms & Conditions.
LIST OF PROHIBITED ITEMS
LXMUSIC reserves the right to prohibit any item or goods within our venue, including, but not limited to:
OFFICIAL TICKETING OUTLETS
These official ticketing outlets can be updated any time, being updated on our Terms & Conditions.
LXMUSIC reserves the right to make any changes to the Event date, times, location, billing and services provided.
Any changes to the Event can be communicated via a mailer sent to ticket buyers and LXMUSIC’s official social media outlets including Facebook (https://https://www.facebook.com/pg/lxmusic/events) and the event-specific Facebook page, Twitter (@LxMusic) and Instagram (lxmusicevents).
It is the Customer’s responsibility to check the updates on all the above-mentioned outlets regularly ahead of the Event.
By purchasing a ticket to an Event the Customer gives consent for their e-mail address to be added to the LXMUSIC database.
CHANGES TO TERMS AND CONDITIONS
These Terms & Conditions are subject to change at any time without notification. It is the Customer’s responsibility to check this webpage regularly for any potential changes made.
EALXM Lda is not responsible for all the property inside clothes pieces and for any theft or loss of any item left to our charge,
In case of loss of your key pass you have to wait until the cloakroom closes;
All lost property collected during or post-event will be stored in EALXM Lda office for a determined time and delivered to those who prove their belonging as stated on “Lost Property”.
To enquire about lost property please fill out this form ensuring you provide as much information as possible – (link do form).
Please note there is always a large influx of enquiries following our shows – particularly our larger ones. We are monitoring all of the submissions and will endeavour to have your enquiry addressed as soon as possible.
If we have your item, we will contact you to try to arrange for you to collect it. If you do not hear from us within 2 weeks of the event please assume that unfortunately, we do not have your item.
LXMUSIC keeps lost property for 4 weeks after each show. We check this form daily during working days following the show. If your item is found, then we will email you asap.
All cards and mobile phones are disposed of, clothes etc are donated to charity, and passports will be returned to official authorities.
EALXM Lda (t/a LXMUSIC) accepts no responsibility for the private property including accepting any liability should lost property be returned for any reason to someone who is not its owner e.g. if someone makes a false representation to the management or staff of ownership of property.
EALXM Lda only accepts responsibility for items lost, found and brought to the Information Point during an event or item/s found post-event onsite by one of its staff or security.
Event staff are advised to return found items to the Information Point during the event or Production Office if found post-event. All lost property collected during or post-event is usually returned to EALXM Lda office within a week from an event.
Contact details for the lost property are provided on every event website as well as above. All emails are responded to as soon as possible, however, considering the number of emails regarding lost property received after every event, EALXM Lda may not be able to respond instantly.
Property that is lost and found during events will be kept for a period of 4 weeks, after which it will be disposed of.
In order for a property to be reclaimed, a detailed description of the item/s and/or proof of ID (identity) is necessary.
Whilst every effort will be made to identify the possible owner of lost property (which is likely to involve searching for the item/s and then making contact with them, EALXM Lda will not return the property to that person unless they provide the details set out in the previous paragraph.
EALXM Lda will not mail/courier or insure during transit any reclaimed property back to the presumed owner unless they send the appropriate fees to cover packing and postage, and any insurance during transit stipulated by the claimant. All items are sent at the owner’s risk.
If you have any questions about the Terms and Conditions, contact us at firstname.lastname@example.org.
ONLINE COMPETITIONS TERMS & CONDITIONS
Competition details form part of these terms and conditions