FAQ’s

IS IT POSSIBLE TO OCCUR CHANGES ON THE DATES OF EACH TICKET PHASE?

If we reach the amount of tickets available for each phase, the next one will immediately be available at the according price.

WHERE CAN I BUY MY TICKET?

You can buy them on our LX Music official website here (here linkado para tickets), or from our official Ambassadors here (here Linkado para ambassadors)

CAN I BUY MY TICKET FROM ONE OF THE AMBASSADORS ?

Yes, you can buy it directly from one of the LX Music official ambassadors, please buy only from the official ambassadors or from those who are advised by them.

CAN I SHARE MY TICKET WITH A FRIEND OR RE SELL IT ?

Tickets are personal and non-transferable, with no refunds. We advise you not to buy re-sold tickets as proof of ID will be required in order to attest to its veracity. We also strongly recommend that you do not use any ticket rebooking application, not even Ticketswap.

WHAT IS THE MINIMUM AGE TO ATTEND TA AN LX MUSIC EVENT?

The minimum age is 16 years old, and alcohol consumption is allowed only to those over 18 years old.

HOW LATE CAN I ENTER TO AN LX MUSIC EVENT?

Every event has different times and conditions, please see all info related to our event in our website or at our facebook page. 

WHEN IS THE TIMETABLE PRESENTED?

The timetable is usually presented 2 to 3 days before the event on our social media channels.

WHICH ARE THE ENTRY RESTRICTIONS?

Dangerous objects or objects considered dangerous by the competent authorities. Photographic, sound and imaging equipment. Computers and any other type of computer equipment; Lasers and flashlights; Chairs; Glass, please see our Terms and Conditions for more detailed restrictions. (Terms and Conditions linkado)

AM I ALLOWED TO BRING FOOD INTO TO THE EVENT?

Food is not allowed but there’s a large offer of restaurants at LX Music events. If you have specific restrictions about food or medical restrictions please contact us geral@lxmusic.pt

WILL I HAVE A CLOAKROOM?

Yes, please see specific restrictions in our Terms and Conditions

AM I ALLOWED TO BRING MY PET?

No, only service dogs are allowed, please see detailed restrictions in our Terms and conditions.

WILL I HAVE AN ATM?

Yes, but depending on the venue, we may have it or might not have it, please see detailed info about each event days before attending it. 

DO YOU SELL TOBACCO INSIDE?

Yes, but depending on the event, we may have it or might not have it, please see detailed info about each event days before attending it. 

CAN I GET IN AND OUT OF THE VENUE DURING THE EVENT?

After entering the event it will not be possible to leave and re-enter, we have a strict ‘NO RE-ENTRY’ policy.

WILL YOU PROVIDE SPECIFIC AREAS FOR PEOPLE WITH REDUCED MOBILITY TO ATTEND THE EVENT ?

Yes, but depending on the venue, we may have it or might not have it, please see detailed info about each event days before attending it. 

WHERE CAN I DELIVER OR RETRIEVE LOST OBJECTS DURING OR AFTER THE EVENT?

You may deliver any item lost during the event to any LX Music Staff or Security personnel. There will also be available a ‘Lost and Found’ zone where you can get further information and collect lost objects, if needed. Please see more detailed info at our Terms and Conditions about Lost Property.